Let’s make things clearer.

Start with what you want to move, where it is and where it needs to go. Our service selector can help you explore options. You can choose “Not sure” in the quote form and the team will discuss the practical next steps.

Air is usually worth considering when timing matters or cargo is relatively small. Sea is often suitable for larger, heavier or non-urgent orders. Your cargo, route and current availability determine the appropriate option and price.

Do not assume they are included. Your written quotation must state who handles customs and whether duties, taxes, clearance and local delivery are included or payable separately.

We can discuss assisted supplier search, supplier coordination, inspection arrangements and consolidation. This is a human-assisted service, not a marketplace or a guarantee of supplier legitimacy or product quality.

Use the tracking reference and carrier named in your shipment documents on that carrier’s official portal. Consolidated cargo may not have customer-level carrier tracking, so ask Sunesis for an update using your groupage reference.

These goods may need special approval, packaging, documents or a different service. Declare them before dispatch and obtain written route and partner approval. Do not send dangerous or controlled goods without that approval.

No. An enquiry is a request for advice or a quotation. Price, availability, responsibilities, payment terms and acceptance must be agreed before a shipment is booked.

Do not assume cover is included. Ask about available cover before dispatch and request the provider, insured value, exclusions, excess and claims procedure in writing.