1. Start with the essentials.
Write down what the goods are, where they are now and where they need to go. Add the number of packages, packed dimensions, weight and any date that matters. If you are buying from a supplier, ask for a packing list and clear product details.
2. Explore the service, not just the price.
Air can suit time-sensitive or smaller cargo. Sea can suit larger, heavier or non-urgent shipments. Your route, cargo restrictions and available services determine the actual options.
Try the service selector, then estimate your cargo measurements.
3. Know who does what.
Your quote should identify responsibility for pickup, export handling, main transport, customs, duties and taxes, storage and final delivery. Ask about minimum charges, currency, payment timing and exclusions.
A word about Incoterms
Incoterms are standard trade terms used in sales contracts to allocate certain transport costs, responsibilities and risks between buyer and seller. They do not replace your freight agreement, establish ownership or guarantee customs clearance. Ask your supplier which named term, place and edition applies, and have it checked against the logistics scope.
Learn about Incoterms from the International Chamber of Commerce.
4. Get ready before dispatch.
Confirm the required documents, accepted goods, packaging, warehouse or collection details and shipment reference. Declare special goods early. Do not send cargo to a facility based on an old address or an unconfirmed instruction.
Use the customs document checklist and read the packaging guidance.
5. Understand the updates.
Keep your written quote, agreed instructions and shipment references together. Use the named carrier’s official tracking portal where available. For shared or consolidated cargo, ask Sunesis how customer-level updates will be provided.
Find the right tracking route.
6. Plan the final handover.
Before arrival, confirm customs responsibilities, any amounts due, the release process and whether collection or delivery is agreed. Discuss site access, unloading and the person receiving the goods.
Before you say yes
- Is the service and cargo acceptance confirmed in writing?
- Do you understand the inclusions and exclusions?
- Are documents, packaging and special goods declarations complete?
- Are currency and payment milestones agreed?
- Have you asked about insurance and the claims process?
- Do you know who to contact if circumstances change?