Pack for the whole journey.
Freight may be lifted, stacked, transferred and stored several times. Use packaging suitable for the actual goods and the agreed mode, not just the first collection.
- Use sound outer packaging with appropriate internal cushioning.
- Prevent movement inside the package and protect exposed corners.
- Keep heavy items secure and distribute weight safely.
- Ask about pallet, crate and handling requirements for heavy or fragile cargo.
- Label packages with the exact agreed shipment reference and receiving details.
- Photograph packed goods for your own records before handover.
Confirm packaging instructions with the team and the carrying partner. Special cargo can require approved packaging, marks, labels and documentation beyond these general suggestions.
Declare the goods, not just the box.
Batteries, liquids, aerosols, food, perishables, alcohol, chemicals and controlled goods may be restricted, regulated or unacceptable on a particular service. “Small quantity” and “personal use” do not automatically remove the requirements.
Do not dispatch any potentially dangerous or controlled goods until written route and partner acceptance is confirmed. This site does not publish blanket acceptance for perishables, alcohol, aerosols or firearms.
Batteries and electronics
Tell the team whether batteries are packed alone, with equipment or inside equipment. Supply the product information and safety documents requested. Do not assume all electronics can use the same service.
Liquids, aerosols and chemicals
Identify the product accurately. Ask whether a safety data sheet, dangerous goods assessment, specialised packaging or alternative transport mode is required.
Food and perishables
Describe the product, shelf life and any temperature-control requirement. Applicable import rules, handling capabilities and acceptance must be established before dispatch.
Fragile or valuable goods
Ask about packaging, inspection at handover and insurance options. A fragile label is not an insurance policy or guarantee against damage.
Do not hide a restriction.
An incomplete description can put people, cargo and the transport chain at risk. It can also lead to refusal, delays and additional costs. If you are unsure, describe the goods fully and ask.